What Makes a Client Feel Appreciated

Do you know what’s the difference between a good restaurant and a great one? I give you a hint: IT’S NOT JUST THE FOOD! While the food is great at both restaurants, what makes a client come back to a place regularly, and recommend it to their friends is not that: It’s the attention, and it’s not only the job of the server, it’s the effort of the group that forms the staff. People look for efficiency,  and genuine interest on their service. Those are the things they remember the most. It’s the reason behind the success. That’s exactly why I want to explain to you how to take a term that we normally use on hotel services and take it to a restaurant: Hospitality.

I want to teach you how to improve the quality of the attention you offer to the customers. This term doesn’t apply exclusively to restaurants or hotels, you can use this techniques to make the people that require your services feel more appreciated, and when someone feels that way, they tend to return. Let’s begin!

Make a GREAT first impression

The first minutes of connection with your customer are the key. In those instants, they tend to pay attention to everything, and if something is dirty, or if the staff doesn’t approach to them on time. Client’s first experience with your establishment should be like a romantic first date: Courteous and Welcoming. Try to think of it as wooing someone: Would you go on a date with someone you want to spend more time with wearing your most damaged pieces of clothing? Would you treat them poorly? That person would never call you again! Instead, make them feel appreciated. Good service pays attention to everything, take care of the details. Be respectful of their time too. Apply this to your service, and you’ll have many successful dates.

Know what you are offering

Clients don’t know what you are offering. Your menu might portray it, but some of them would want to know your opinion. After all, you work there! Learn the ingredients, specials that don’t appear on the menu, and so on. However, this shouldn’t be done mechanically: It’s far from hospitable to have a waiter replying in a harsh tone.

Be efficient:It’s all about anticipating the needs

Would you feel at ease if you see a waiter running around, fumbling with the card, looking lost? I know I wouldn’t feel comfortable. That’s why practice it’s the key, doing it until you feel it effortless, quick and smooth. It also works with timing: deliver the items they need before they realize they need it! It would feel like someone is reading their minds, and they will be able to enjoy the food without having to worry about anything else.

Flexibility and consistency are important

Doing things the same way might seem boring, but the clients appreciate it. Keeping it consistent, maintaining the same level of quality day after day will make them feel like your restaurant it’s their second home. You can also make an exception: A client might want to order the main course first, or get their salad without the dressing or a particular ingredient, and you should by all means try to comply that request. Those details make huge differences.

It’s the familiarity that you offer that keeps them coming back. If you remember information about them, like their names, or their favorites things as far as food and drinks, they will feel honored, I can assure you. Remember: Great service goes beyond the expectations! You can find all this and more at RG Cocina Mexicana.   

RG Cocina Mexicana address is 314 72nd ST, Miami Beach, FL 33141. Their phone number is: 305-4647404